Privacy Policy
This policy explains how Homestyle Windows Ltd collects, uses, shares and protects your personal information, and the rights you have over it. It applies to our website, our showroom, and all of our dealings with you.
Last updated: July 20261.Who we are
Homestyle Windows Ltd is a home improvement company based in Martlesham, near Ipswich, Suffolk, installing windows, doors, conservatories and related products across Suffolk and Essex.
For the purposes of data protection law, we are the "data controller" of the personal information you give us — meaning we decide how and why it is used, and we are responsible for looking after it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or about your personal information, you can contact us at [email protected], by calling 01473 614 444, or by writing to us at our registered address.
2.Why we're allowed to use your data
Data protection law requires us to have a valid "lawful basis" for every use we make of your personal information. We rely on the following:
- Contract — where processing is necessary to do what you've asked of us: preparing your quotation, carrying out your survey and installation, providing your guarantee, or arranging a finance agreement you have applied for.
- Legal obligation — where the law requires it, for example keeping building-regulation certification (such as FENSA records), health and safety records, and accounting records.
- Legitimate interests — where we have a genuine business reason that doesn't override your own rights and interests, such as responding to enquiries, keeping records of the advice we've given, preventing fraud, and asking for feedback on our work.
- Consent — where you've actively opted in, for example to receive marketing about other products and services. You can withdraw consent at any time (see Your rights).
We do not collect or process any special category data (such as health, religious or biometric information).
3.What we collect & why
We only collect information that we genuinely need in order to provide our products and services or to run our business properly. Depending on how you deal with us, this may include:
- Your name, address, phone number and email address when you request a quote, book a survey, or contact us through our website forms, by email, by phone, or via social media;
- Details of your property and the products you're interested in, so we can prepare an accurate quotation;
- Payment details when you buy from us;
- Records of our correspondence with you, including advice given and work carried out — which also form part of your guarantee documentation;
- Limited technical and statistical information about how our website is used (see Cookies).
We use this information to identify you when we speak with you, arrange and provide our services, meet our regulatory obligations, prevent fraud, improve what we do, and — only where you've agreed — tell you about products, services and offers we think may interest you.
4.Photos & the AI Visualiser
Our website includes an AI Visualiser that lets you upload a photograph of your home to see how our products might look on it. Photos you upload are used solely to generate your visualisation. We do not use them for any other purpose, publish them, or sell them, and they are not used to identify you.
Please only upload photographs that you have the right to use, and avoid uploading images that clearly show other people.
5.Who we share it with
We never sell your personal information. We only share it where necessary to provide our services or where the law requires it:
- Suppliers and manufacturers — so your products can be made to measure and delivered;
- Certification and industry bodies — such as FENSA, to register your installation and issue your certificate, and insurance-backed guarantee providers;
- Professional service providers — such as our accountants, IT providers and website host, who act on our instructions and are bound to keep your information secure;
- Authorities — regulators, law enforcement or courts where we are legally required to do so.
6.How long we keep it
We keep your information only as long as we genuinely need it. In practice, records connected with an installation — including your guarantee, certification and work records — are kept for at least the life of your 10-year guarantee, and for as long afterwards as the law requires (for example for tax and building-regulation purposes). Enquiry details that don't lead to an order are kept for a much shorter period and then deleted.
7.Your rights
Under UK data protection law you have the right to access, rectify, or erase your data, restrict or object to its processing, and withdraw consent at any time. To exercise any of these rights, contact us directly. We will respond within one calendar month.
8.Security & transfers
We take appropriate physical, electronic and organisational measures to keep your information secure and to prevent unauthorised access, loss or disclosure. We do not transfer your personal information outside the United Kingdom unless appropriate safeguards recognised by UK data protection law are in place.
9.Cookies
Cookies are small text files placed on your device by websites you visit. Our website uses cookies to understand which pages are being used, so we can analyse traffic and improve the site. This information is used for statistical purposes only. Cookies do not give us access to your device or to any personal information you haven't chosen to share with us.
You can accept or decline cookies through your browser settings. Most browsers accept cookies automatically, but you can usually change your settings to decline them — though this may stop some parts of the website working fully.
Links to other websites
Our website contains links to other sites — for example our reviews on Google and Checkatrade. Once you leave our site, we have no control over those websites and they are not covered by this policy, so please check the privacy information they provide.
10.Questions & complaints
If you have any questions or concerns about how we've handled your personal information, please contact us directly. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator: telephone 0303 123 1113 or visit ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business or the law. Any changes will be published on this page with a revised "last updated" date.